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JK Fine Foods Terms & Conditions

TERMS & CONDITIONS

The following terms and conditions were updated on 30/07/2015. The use of our website (www.jkfinefoods.co.uk) and purchase of goods from Foodstore Ltd trading as JK The Home of Fine Foods through the website is as a condition of your agreement with our following terms and conditions. Please note the use of “we” or “our” means Foodstore Ltd trading as JK The Home of Fine Foods, “you” or “your” means the individual using, accessing or purchasing from our website.

1.Prices, descriptions and availability of goods

Whilst we regularly review our pricing, all prices are subject to change without prior notice. We do not accept liability for any inaccuracies, omissions or errors in our product descriptions, including pictures, information, prices and references. All products are subject to availability. When goods and products are temporarily out of stock we will either substitute the item and notify you on your order note or contact you to arrange one of the following: a refund, a suitable replacement or to have the goods/products delivered to you at a later date. Any order requests are accepted at our sole discretion whilst we also maintain the right to decline orders without explanation.

2.VAT

Value Added Tax (VAT) is not applicable to meat and poultry products; the VAT is calculated on shipping destination. When applicable it is included in the price for orders shipped to destinations within the European Union (EU).

3.Delivery

We endeavour to complete all deliveries to the following areas and timescales. Foodstore Ltd trading as JK The Home of Fine Foods will deliver to mainland UK. All orders are shipped to our stated dispatch/delivery dates. Our schedule is as follows:

Order before 1pm Monday for next day delivery

Order before 1pm Tuesday for next day delivery

Order before 1pm Wednesday for next day delivery

Order before 1pm Thursday for next day delivery

Order before 1pm Friday for Saturday delivery

Order anytime Saturday and Sunday for following Monday/Tuesday delivery.

Free delivery is offered on orders over £50. A standard delivery charge of £7.50 will apply on all orders under £50.

If you are not home to receive your box, our couriers will leave the goods in your designated place that has been stated by you with your order. Once someone has taken receipt of the order or the courier has left your order in your stated designation we do not accept liability for loss or further delay of the goods. We pack all products in vacuum pack bags or sealed tray to ensure maximum freshness. Your meat is packed in a thick walled recyclable cool box surrounded by ice packs and insulated wrapping to keep your order at the optimum temperate during transit. All orders within a 90 mile radius of Aberdeen will be delivered by JK’s privately owned fleet.

4.Payment

Payment will be taken at the point of order. These orders are subject to a flat rate delivery charge separate to that of the cost of the items you are purchasing, you will be clearly informed of the cost of delivery before payment is required.

5.Cancellations and Refunds & Complaints

As we sell perishable goods we regret that we cannot cancel an order once payment has been taken. If for any reason you are not happy with your goods please contact us and we will do our very best to resolve the situation whether it be by way of credit or replacement goods, this is entirely at our discretion. If you wish to make a complaint please email or call us via the ‘contact us’ link on our website, we will do our very best to respond as quickly as possible and try to resolve it. Your custom is very important to us and we are continually seeking to improve our service to you.

6.Copyrights and Trademarks

Third party copyright, trademarks, brand and product names, and titles on our website are recognised. This website is protected by Copyright and the Copyright, Trademarks, Logos and Intellectual Property rights for the content of Foodstore Ltd trading as JK The Home of Fine Foods. ALL RIGHTS RESERVED. Use, printing or copying of materials on this website, other than in the course of browsing, choosing products and placing order with us, is prohibited. Framing this website is also prohibited.

7.Security

The security of your financial information is extremely important to us. Online payment is dealt with by Streamline (Natwest) and using SagePay as the payment gateway, both industry leaders in online payment solutions. Our website uses SSL (Secure Socket Layer) in order to encrypt sensitive information during the payment process.

8.Information Collection and Sharing

We ask for certain details in our registration and payment processes such as your name, address and contact information. After the necessary information is used for the payment and delivery of your goods we keep your records to make future transactions quicker and smoother for you. For regular customers please see section 4 with regard to your financial information. We adhere to the rules and guidelines as set out by the Data Protection Act 1998. We will not share or sell this information to third parties other than as disclosed in this statement. If for any reason you wish us not to store information as detailed above please contact us via email or telephone via the ‘contact us’ link on our website.

9.Links to and from third party websites

We hold no responsibility and accept no liability for the content and actions of any and all websites linked to our website that are not owned and maintained by ourselves.

10.Cookies

We use Cookies containing the users data, these are stored on your computer and used to remember your identity and to enable your shopping basket contents to be stored until your next visit. The website also uses temporary Cookies used to track your searches, basket items and checkout details. Some internet security software may block the use of temporary Cookies or you may have this function disabled in either case you may not be able to use the website effectively. Please contact us if you experience difficulties and we will do our best to help.

11.Log Files

We use IP addresses to analyse trends, administer the website, track user’s movement, and gather broad demographic information. IP addresses are not linked to personally identifiable information.

12.Limitations of Liability

All information provided on our website is free of charge and therefore you acknowledge that it would be unreasonable to hold us liable in respect of the website and the information contained on it. Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct or indirect loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract, or otherwise. Without limiting the generality of the foregoing exclusion, we will not be liable for any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings arising under terms and conditions or in connection with our website, whether direct or indirect, and whether arising in tort, contract, or otherwise.

13.Notification of changes to our terms and conditions

If at any point we make changes to our terms and conditions as shown above, we will notify you by email and/or a notice on our homepage.

14.Law and Jurisdiction

These terms and conditions will be governed by and construed in accordance with Scottish law, any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Scotland.

Trading address: Foodstore Ltd (trading as JK The Home of Fine Foods), 15 Crombie Road, Aberdeen, AB11 9QQ

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